Service terms

1. Case submission is not an engagement

Submitting an unpaid case does not create a client relationship, reserve a delivery window, or require payment. Agent Rescue Desk may accept or decline an unpaid case based on scope, access, risk, capacity, or technical fit. A marketplace listing expressly marked as a direct paid rescue is governed by that listing and Section 2 below.

2. Accepted scope and fee

An accepted rescue covers one written, bounded agent workflow and the directly required tools or integrations. The fixed service fee is $1,000 USD unless a different written scope is agreed before payment. For a direct marketplace purchase, the marketplace listing and the buyer's submitted scope form the written offer and acceptance, and the paid response opens a private case. Work and the delivery window begin only after the required secret-free reproduction, authorization, and agreed temporary access are available.

3. Delivery window

The 12-hour window begins when payment has cleared, the scope is accepted, the failure is reproducible, and agreed access is in place. It pauses while required access, information, approval, or a customer-controlled system is unavailable. Delivery is complete when the agreed fix or root-cause package is provided.

4. Customer responsibilities

• You must be authorized to request work on every included system.
• Provide lawful, accurate information and temporary, least-privilege access.
• Maintain backups and review production-impacting changes.
• Do not submit regulated data, payment-card data, passwords, private keys, or long-lived tokens through the public form.

5. Safety and exclusions

The service will not bypass access controls, CAPTCHAs, rate limits, security protections, platform policies, or third-party authorization. Destructive or irreversible production changes require explicit customer approval. Third-party outages and platform limitations are outside the desk's control.

6. Delivery promise and refunds

If an accepted case produces neither an agreed verified fix nor an actionable root-cause and remediation package within the applicable delivery window, the service fee is refunded. This does not apply when delivery is blocked by missing customer access, inaccurate information, expanded scope, a third-party outage, or a customer decision to stop the work.

7. Agency overflow engagements

When an agency submits and pays for a case on behalf of its client, the agency remains the customer and must be authorized to provide the relevant materials and access. Agent Rescue Desk will not solicit the end client, publish the engagement as a case study, or expand the work without the agency's written agreement. The technical handoff may be supplied without Agent Rescue Desk branding.

8. Ownership and confidentiality

You retain ownership of pre-existing code, data, and systems. After full payment, you own case-specific code changes and documentation delivered for your system. Each side retains its pre-existing tools, methods, and general knowledge. Case information is used only to evaluate and deliver the request, comply with law, and protect the service.

9. Warranty and liability

Except for the delivery promise above, the service is provided as-is without a guarantee of uninterrupted future operation. To the extent permitted by law, total liability for a case is limited to the fee paid, and neither side is liable for indirect or consequential damages.

10. Changes and governing agreement

Any case-specific written scope, security requirement, or signed agreement controls over conflicting general language here. Material changes apply only to later submissions unless both sides agree otherwise.