Privacy notice
This notice explains the limited information Agent Rescue Desk processes to deliver rescue cases and automated products. Last updated July 28, 2026.
Information collected
The public intake collects your name, work email, optional company or project name, technical platform, problem description, desired outcome, urgency, optional public reference URL, acceptance of the service terms, submission time, and a short campaign-source label when one is present in the page URL. Other URL query parameters are not stored as the intake source. A direct agent-marketplace purchase instead collects the submitted platform, optional repair-or-migration classification, the applicable failure description or source-workflow behavior, target outcome, urgency, optional public reference URL, authorization and terms confirmations, a short one-way stable ARD-CASE-ID fingerprint, and the payer wallet and authorization identifiers needed to bind retries to one rescue case and prevent duplicate settlement. A credential-pattern guard replaces a field rather than storing it when that field appears to contain a secret, and URL query strings and fragments are removed from public references. The private case portal also stores case messages, status, and payment metadata. If an accepted case uses the case-bound Base-USDC checkout, the service and its payment facilitator process the payer wallet, authorization nonce, payment signature, settlement transaction, and finality evidence needed to prevent duplicate settlement and verify payment. If a case is accepted, additional technical records may be handled under the agreed scope.
Automated PDF products
The Agent-Citable PDF Extraction Pack processes the submitted PDF bytes transiently to produce the requested extracted text, hashes, citations, metadata, and quality warnings. The product does not intentionally store or log the submitted PDF bytes or extracted source text, but the successful response necessarily returns that source text to the buyer. It accepts only supplied base64 data and does not fetch URLs or make callbacks. Hosting, payment, and security infrastructure may process ordinary request and transaction metadata such as time, IP address, user agent, route, status, payer wallet, authorization, and settlement record. The Private PDF Citation Kit may be delivered through the machine endpoint or a browser-wallet checkout. Browser checkout stores the random purchase ID, payer wallet, authorization identifiers, settlement transaction, product filename, file hash, byte count, and timestamps needed to prevent duplicate settlement and permit the same private purchase URL to reopen the paid download. Keep that URL confidential. The kit makes no automatic network request and uses no browser storage. Its optional rescue fit-review link is the only network navigation and occurs only if the buyer chooses to open it; selected PDFs, extracted text, and exact terms are never transmitted.
Public MCP tools
The public production-triage MCP endpoint processes submitted symptom summaries transiently to produce a response. Agent Rescue Desk does not store or intentionally log MCP request bodies. Hosting and security infrastructure may process ordinary request metadata such as time, IP address, user agent, route, and status. Do not submit credentials, secrets, regulated data, or unrelated customer data to the MCP endpoint.
How information is used
Information is used to assess fit, communicate about the case, deliver accepted work, maintain security and service records, process payment, prevent abuse, and comply with applicable law. It is not sold or used to build advertising profiles.
What not to submit
Do not place passwords, API keys, tokens, private keys, payment-card data, health information, government identifiers, regulated personal data, or unrelated customer data in the public intake or automated product endpoints. Use the PDF products only with public, synthetic, or otherwise authorized non-sensitive documents. Accepted rescue cases receive separate instructions for temporary, least-privilege access.
Service providers
Hosting, form-processing, agent-marketplace, email-delivery, payment, and security providers may process the minimum information necessary to operate the service under their own security and privacy terms. A marketplace necessarily processes a paid request and payment metadata before forwarding the request to Agent Rescue Desk. Information may also be disclosed when required by law or necessary to prevent fraud or harm.
Retention and deletion
Declined intake records are normally retained for up to 90 days. Accepted case and transaction records may be retained longer for delivery, security, accounting, dispute resolution, and legal obligations. A deletion request may be made by replying to a case communication; some records may need to be retained where law or legitimate security needs require it.
Security
The service uses access controls and scoped technical systems intended to protect case information. No internet transmission or storage system can be guaranteed completely secure, so customers should share only the minimum required information.
Private case and product links
Each case portal link includes a random access key, and each browser-purchased PDF kit uses a random purchase ID. Anyone with a complete private link may be able to access its case or settled product download, so keep it confidential and do not place it in public issue trackers, screenshots, or chat rooms.
Updates
This notice may be updated as the service changes. The date above identifies the version that applies to a submission.