Private case channel
Your rescue case.
This page contains private status, desk messages, and accepted-case payment instructions. Keep the complete link confidential.
Open an existing case
Enter the details from your private link.
If you have not submitted a case, start here.
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Case
Private case
Status refreshes automatically while this page is open.
The private link grants access to this case. Copy and download controls run on this device; keep either result confidential.
Case path
From submission to delivery.
- Submitted Case received
- Fit review Scope decision
- Payment Case-bound request
- Access ready Failure and access confirmed
- Rescue 12-hour service window
- Delivered Outcome posted here
12-hour service clock
Deadline and pause record.
The service clock has not started.
- Deadline
- Time remaining
- Not running
- Clock started
- Total pause time
- 0m
- Current pause reason
- No active pause reason.
Payment alone does not start this clock. It begins only after cleared payment, accepted written scope, sanitized materials, reproducible repair or migration evidence—or the fresh-host hardening evidence in an accepted hardening scope—and agreed access are all in place.
Accepted case payment
secure payment request
Open secure paymentThis case has no browser card action. Follow only the case-bound payment method shown in this private record.
Base refund proof
Verified refund transaction.
- Amount
- Network
- Original payer
- Submitted
- Finalized
- Finalized block
Delivery
Nothing delivered yet.
No delivery has been posted to this case record.
- Case outcome
- Record last updated
- Desk status summary
- Latest desk note
This section uses only fields already present in this private case record. It does not contact an outside delivery service.
Case messages
Desk ↔ customer
Accepting a written scope
When the desk proposes a scope, it will include one exact acceptance statement and a “Use exact acceptance statement” button. The button only fills the message box; it does not post or accept anything. Review the complete scope, then deliberately choose “Post private message” only if it is correct. Scope acceptance is not a charge; a case-bound payment action can appear only after the scope is accepted.